Terms & Conditions

Terms & Conditions

1 – Responsibility

The liability of the maritime carrier is governed by the laws of June 18, 1966 N°67-5 of January 3, 1967 and the decree N°66-1078 of December 31, 1966.

The shipping company “Les Vedettes de l’Odet” cannot be held responsible for any changes to schedules or cancellation of departures due to force majeure (bad weather conditions, damage, large numbers of passengers, etc.).

The quality of the service and the beauty of the scenery and seabed depend on weather conditions. Crossing times are given as an indication only and may vary considerably from ship to ship.

All passengers, including children under 3 and free passengers, must be in possession of a “Les Vedettes de l’Odet” boarding pass. Passengers holding a reduced-fare ticket must be able to produce their personal proof of entitlement when checked on board. In the absence of valid proof, passengers must pay a full-fare ticket.

During embarkation and disembarkation operations, the company’s liability is limited in all circumstances to the period during which passengers or their belongings are under its direct control on board the ships or its premises, excluding all installations and works in the public domain.

Some ships have been fitted out to transport people with reduced mobility in the best possible conditions of comfort and safety, but you should be aware that the services and equipment we provide for you may have their limitations: raised partitions, steep staircases, etc. In addition, port structures are not always suitable for embarkation or disembarkation of passengers with reduced mobility. In order to advise you on the most suitable boats and ports of embarkation for your disability, we need to identify your needs at the time of booking.

2 – Groups

Group rates apply to groups of 20 or more paying passengers travelling together. Prices include the following taxes: harbor dues, user fees and TPM (tax on passengers bound for protected areas). One free accompanying person per 20 paying guests.

The 30% deposit is payable on booking. The balance must be paid on the day of the service at the latest. The final headcount will be communicated 72 hours before departure and will serve as the basis for invoicing.

3 – Price list

Prices shown are inclusive of all taxes and are subject to changes in taxes and other levies, and to significant variations in fuel prices during the year.

4 – Luggages

Two pieces of hand luggage per person are allowed on board, i.e. 30 kilos per person. They are kept by the passenger throughout the crossing and must remain under surveillance. Hand luggage is a means of transporting personal effects. The container is either a bag (travel bag, backpack), a suitcase or a package with a handle. Handling must be easy. Boxes, trunks, parcels, cartons and objects are not considered as baggage. These goods are subject to specific taxation and transport conditions.

5 – Animals

Pets travel under their owner’s responsibility after payment of a transport ticket. Dogs must be kept on a leash and are not allowed on seats. They are not authorized on the beaches of the Glenan archipelago by prefectoral decree. Cats and other small animals must travel in a crate or basket. The shipping company “Les Vedettes de l’Odet” reserves the right to refuse on board its ships any animal whose behavior might present a nuisance to passengers. Dogs are not allowed on certain services.

6 – Booking

We strongly advise you to book your cruise 24 to 48 hours in advance. Reservations can be made by telephone, on our website, at Vedettes de l’Odet agencies and at our retail partners. Reservations are made against payment (deposit or full payment). By booking online on the website, the customer may receive offers and special offers from Les Vedettes de l’Odet by email or SMS. If you do not wish to do so, please let us know by e-mail: contact@vedettes-odet.com.

7 – Modification conditions

Reservations can be changed free of charge, subject to availability, up to 2 hours before departure. No price changes will be made once the reservation has been paid for. Tickets not collected are put back on sale 10 minutes before each departure.

8 – Cancellation conditions

  • Cancellation insurance

Cancellation insurance is offered for all dated booking taken out online at www.vedettes-odet.com,  at the company’s counters and by phone on 0033., provided that they are paid in full.

Subscription to cancellation insurance is only possible during the purchase of the service with full payment. It will not be possible to subscribe to it later.

Changes made to the booking are not covered by the cancellation insurance contract.

Consult the cancellation insurance terms

  • Cancellation of the service by the company

If the company cancels the service, the booking will be totally refunded by Vedettes de l’Odet. The refund of cancellation insurance will be made by the insurer Meetch upon express request to: contact@meetch.io

  • Cancellation of the service by the customer

If the booking was made online, at the counter or by phone
Subject to having taken out cancellation insurance, the customer will make their refund request from Meetch insurance, via the link received by email upon subscription. 100% of the ticket price with proof(s), 70% of the ticket price without proof.

No refund will be granted without taking out cancellation insurance.

Weather conditions are not a case of force majeure justifying a request for refund.

Gift vouchers and gift bags are neither insurable nor refundable.

If the booking was made with a reseller
Bookings made with resellers (tourist offices, hotels, campsites, etc.) are not affected by cancellation insurance.

For any request for cancellation of the service by the customer who has booked with a reseller, in the event of force majeure and at the latest 2 hours before the departure of the boat, the company will refund 80% of the amount of the service. Tickets are only refunded in the event of force majeure, requiring the cancellation of the cruise and accompanied by supporting documents (medical certificate, death notice, etc.).

Any refund request will be accompanied by the refund request form and related supporting documents as well as boarding passes if they have been issued. Refund requests must be sent by email to contact@vedettes-odet.com within a maximum of 15 days following the date of the cruise. Counter staff are not authorized to issue refunds.

Weather conditions are not a case of force majeure justifying a request for refund.

 Any refund request less than 2 hours before the boat departure or after the departure of the boat will be refused.

In the event of cancellation by the company, the full amount of the reservation will be refunded.

In the event of cancellation by the customer, in the event of force majeure, no later than 2 hours before the boat’s departure, the company will refund 80% of the cost of the service. Boarding passes will only be refunded in cases of force majeure, requiring the cancellation of the cruise and accompanied by supporting documents (medical, death notice, etc.).

Weather conditions are not a case of force majeure justifying the request for reimbursement. Gift vouchers and gift bags are non-refundable.

9 – Extending validiy conditions

Reservations for dated cruises are valid for a specific date, time and port.
Gift vouchers and gift bags are valid for a maximum of 6 months, from April to September, for the current season.

Any request to extend validity to the following season will be billed at €5 per person, whatever the service. It will only be possible to apply for an extension for the following season. The customer must pay for the extension of validity and the price increase for the service at the time of the dated reservation.

Société d’exploitation des Vedettes de l’Odet – SAS with share capital of 100,000 euros. RCS 383 728 649. Management no. 91 B 462 – Intracommunity VAT no.: FR 473 837 286 490 0013 – Tourism-accredited establishment by Atout France IM 029210001